10/2/20
The staff planted the seed 3 years ago letting me know when I was ready they would be there to help. All the staff were compassionate and patient while assisting me in my decision as well as helping me train on the bike before having it delivered to my home.
Erika King, Neenah, WI
9/15/20
EVERYONE there is looking to make sure that you get what you came in for. You'll be laughing ,smiling, you will have a good time at Open Road.
Daniel Collver, Fond du Lac, WI
8/10/20
Aaron knew exactly what we wanted for a seat, took a demo for the day and sure enough we love it. We bought one and he did a great job installing this. Great customer service all around!
Mary Jo Foster, Fond du Lac, WI
7/11/20
Wonderful dealership! Their teamwork is amazing to watch and their customer service is top notch.
Paula Wutt, Waupaca, WI
7/01/20
Great customer service!! Everyone was so helpful and got me what I wanted without breaking the bank
Dustin Sing, Fond du Lac, WI
3/10/20
I bought my first ever Harley from them and they made it such a wonderful experience from the time I went in there to look at their bikes, until I closed on the loan. Truly impressed by the superb service I received in every department. Just when I thought they couldn't top that, I reached out to them after noticing the neutral light didn't work, without missing a beat they right away asked when they could go pick up the bike. I got a call couple hours later saying the light had been fixed and the bike was ready to be dropped off. Again, nothing but friendly and superb service all along. You guys have earned a customer for life.
Mauricio Contreras, Appleton, WI
1/14/20
Open Road makes you feel like family the moment you walk in. Just purchased a bike there and regret not buying all my bikes from here! Thanks to everyone from sales to service to parts to motorclothes! We'll definitely enjoy all the miles on this new bike!
Haydn Davis, Fond du Lac, WI
6/2/19
A Saturday morning fluid check. As I check my engine oil I see a object sticking out of my rear tire on my Ultra Classic. I`m thinking my weekend is a no ride now and no way I will be able to just ride in and get a tire put on. Also that tire is almost new to begin with. I ride to Open Road, I am local. Expecting to get the, " There is no way we can get it on a rack today, with no appointment ". Instead, they bend over backwards to get me safe again and riding on a new tire. Exceptional service, and there was food out in the showroom as I waited!!!!! Made my weekend great again, Thanks guys.
Johnny Morgan, Fond du lac, WI
5/15/19
We trailered my son's Harley to WI for warranty work, while performing the work the technician found additional items that needed to be taken care of. The additional work was going to take a lot more time than what was allotted for the warranty work; the additional work meant the bike would be in the shop for another week. Since we had to get back to Ohio for my family to go back to work, it meant we would have to make another trip to WI to pick up the bike. However, thanks to J.B. and the awesome service department, they worked extra hard and was able to finish all the repairs in time for us to bring the bike home with us...no extra trip to WI. I can't thank J.B. and the service department enough! It was also nice to speak with Brittany and to receive a special message from Lori letting me know she was thinking of our family. It is always fun going to Open Road, everyone is treated like family. Thanks again J.B. and the service department. Hugs to Pete, Lori, Brittany, J.B. and the service department.
Amy Gerwin, Pemberville, OH
3/20/19
Everything you need for your motorcycle. From parts, to service, or simple advice.
They also have all of your clothing needs, may it be summer or winter gear, helmets, or sound needs! Good deals on casual apparel as well.
The staff are friendly and knowledgeable, Saturdays they have demos of bikes to help people find their next great riding experience. Many charitable rides and benefits are available to add to your riding experiences! And a free gift on your birthday. They make their customers feel like family.
Jeff O
1/31/19
Great experience buying my new Softail Breakout. Everyone here goes above and beyond to accommodate all your riding needs. They always have a great selection of clothing and accessories as well. The service department has cared for my Ultra Limited and Ive never had a bad experience. I highly recommend Open Road Harley-Davidson to everyone!!! A must stop shop even if your not in the market for a new ride.
Chris M
1/8/19
I enjoy going to open road Harley they are very friendly and outgoing the owner and his wife and daughter treat you like family it's an awesome place I have bought three bikes from there I couldn't ask for a better atmosphere and what they Supply they take good care of you with good attitude and respect what more can you ask for besides a couple badass bikes these are the three nice bikes that I bought from them.
Larry N
12/24/18
We had a great time at open road. Everyone is so nice and helpful.
Becky Rich W
12/24/18
Very friendly staff
Gunner S
12/24/18
Excellent. They had what I needed, saved the day!
Angus J
12/24/18
On my wish list. For Christmas, Valentines, birthday, any day. Cannot wait!
Ms Bryant
12/24/18
Looking for a Christmas present for my wife and everybody there was so friendly and helpful. Excellent experience and would highly recommended to anyone!!
Robert B
5/2/17
Just wanted to tell you that Gail and I were able to take our first ride on our new motorcycle Friday afternoon. The new Ultra Classic lives up to what we were told about the ride and handling. Thank both of you and Mike for working with us and making the purchase of our first brand new Harley a truly enjoyable experience. The service dept. and all of your staff are friendly and a great help to us. We love to ride and this bike will make our touring even more enjoyable. See you soon, I am sure we will be stopping by the store.
Dale Gail , WI
5/2/17
ORHD is simply the BEST at everything they do! From Management, Sales, Service and Retail their commitment to their customers rates #1 in WI in our book. Love the family feel of the business and the wonderful and very personable folks that reside in each dept. Your commitment to us - keeps us coming back to you! So many, many thanks to Pete, Lori, Britt, Scott and everyone's favorite Mighty Mike. We are looking forward to our next stop. Regards to all at ORHD!
Jeff Tess , Berlin, WI
5/2/17
I was shopping for a new bike to replace my '94 Ultra. I was looking at one, but Amanda and I chose something else. We couldn't be happier with our '09 Ultra! The buying experience was awesome!! I have been going to Open Road H-D for a few years now and every time I walk through the door, I'm greeted by name. Pete, Mike, Lori, Brad, Alex, Brittany and Chelsie are all great people and their attention to detail and customer experience is second to none! Thanks to the staff for helping us out with our new ride!!
Chris Amanda , Oshkosh, HI
5/2/17
On a cold January day as we were traveling north on Hwy 41 we stopped at Open Road Harley-Davidson to kill a little time. My wife and I were both Road King owners and I definitely was not looking for a new bike. It was a surprise to me when I felt compelled to look at a 2013 Anniversary Edition CVO Road Glide. I was in one of those "You only live once" moods, so with my wife's encouragement, I talked with Mike Arnold, Sales Manager. It didn't take long to realize that with my Road King's trade-in value added to money I had saved, this was something I could do. We were greeted by Pete Johnson, President, who immediately treated us like family. Our experience with Monica Fitzpatrick, Business Manager, was quick and easy. On Valentine's Day 2013, the delivery truck arrived in the driveway to bring my new bike home. Since then, we have had great experiences with the Parts and Service Departments for both my Road Glide and my wife's Road King. We are always greeted warmly and treated like old friends. There may be dealerships closer to home, but it is easy to know when it is worth the trip. Thanks, Open Road, and see you soon!
Duane , Hartford, WI
5/2/17
A big Thank You to Pete, Lori, and the entire staff at ORHD for the outstanding customer service, A job well done. It all started several years ago when I first stopped in at ORHD. The warm family like feeling I got when I walked through the door, and everybody went out of their way to say hello. At that point I decided to have all of my service, repairs and custom work done at ORHD. They have done an outstanding job on everything that I have had done. I stopped in to see Pete and Mike one cold December day, and it had been six to eight months since I had been in at ORHD. Everywhere I went in the dealer, the staff said hello and called me by my first name. That made me feel very special and appreciated. I live an hour away from ORHD, but it is well worth the drive. I just purchased a 2014 Street Glide from Mike and Pete and it was the best buying experience that I ever had. The entire dealership is by far the best. I cannot say enough good things about ORHD. I have found my new HD dealership. It feels great to be a part of the family at ORHD. Please come and join the great family at Open Road Harley-Davidson. Thank You.
John , Cedarburg, WI
5/2/17
I have personally known Pete for over 15 years and worked for him back in his previous job. Pete's (and Lori's) word or hand shake is as good as gold. You can buy Harley's anywhere but when it comes time to decide which dealership, I can promise you, Open Road is the place to go! I live in Kansas City and bought my new Road Glide from Pete. We made modifications to it and Pete's advice on what accessories needed to be added was spot on. It was ready to go promised when I got there to pick it up. Pete and Lori have the passion, character, integrity and knowledge that make Open Road the best!
Mike , Olathe, KS
5/2/17
I first visited Open Road Harley-Davidson in 2012 while shopping to upgrade my '07 Fat Boy. There are two dealerships closer to me that I tried first and walked out of both with a sour taste in my mouth. I decided to try ORHD and couldn't be happier with that decision. Mike, their salesman, greeted me and had all the answers I needed and shortly thereafter I was trading in my bike on the Street Glide I'd been looking for. Every time I've visited since then I've been greeted by name by everyone working there, from the owners to the mechanics and everyone in-between. So naturally, when I had an unfortunate run in with a deer this summer and totaled my bike I didn't have to shop around for a new, I went right back to Open Road because they are so great to work with. The entire staff does an amazing job of assisting everyone and making you feel welcome from the moment you walk through the door. Whenever anybody asks about motorcycles or dealers Open Road is the only place I'll send them. Thank you Open Road team, keep up the great work!
Derek , Neenah, WI
5/2/17
After going 30 years without a bike and successfully raising a couple of kids, it was my turn to spend some time enjoying a former hobby. But riding a motorcycle is much more than a hobby. And a Harley even more different - it's a culture. If you are fortunate enough to find the right bike and the right dealer, your experience will be special. Mine has from the moment I walked in to Open Road. I was met by Mike at the door. I didn't know what I was looking for (there were probably a dozen new and nearly as many used HD's in front of me). We didn't look at bikes until Mike and I discussed my expectations. Since then, I have "dressed up" a Softail Deluxe, Street Glide, Road Glide Ultra, Ultra Limited, and I am currently the proud owner of a 2014 Limited. The Open Road family, from Pete & Lori throughout the dealership is unmatched anywhere. Mike, Scotty and Wheels, Taylor and Jake, Brittany and Monica - from every aspect of ownership of a Harley, your needs are a priority. I live 15 miles from one Harley dealer and work 1 mile from another dealer. I get my bikes from Open Road, customize them there, have them serviced there. They treat you like you are their most important customer every time you walk in their door. My wife and I broke down one night four hours from home. We were able to get home with friends who were fortunately in the area on vacation. I got in touch with Wheels at Open Road. 8 hours later my bike was safely back in Fond du Lac. Maybe there is another dealer with this kind of service - somewhere. Maybe. I am grateful that MY dealer is Open Road and they did. Thanks Pete, for putting together such a great team. I owe you thousand of miles of pure riding satisfaction.
David , Slinger, WI
5/2/17
You will never be disappointed at Open Road Harley Davidson. From the moment you walk in the door you feel more than just welcome, you feel like you're part of a family. Not only do they have superior products (Harley-Davidson) they are committed to making sure that your experience is superior. The culture that Pete and Lori have created among their staff would be the envy of every business owner. There are lots of places in this area you can buy a Harley, but Open Road is the only place that makes you feel like you're the most important person in the dealership and your part of an exclusive "club."
Jeff Carolyn , Oshkosh, WI
5/2/17
Just wanted everyone to know I have bought two bikes from Open Road H.D. Both times we were treated fairly and with respect. As riders we have had minor work done on the bike to engine motification and the service department and technicians do a remarkable job. I have bought many parts from Jake in the parts dept and he always takes the time to make sure I always get what I want. Thanks again Team! When its time to by a new one I will buy again at Open Road. Thanks to all!
Mike , Fond du Lac, WI
